August 26, 2008
Nitro PDF Software, the company that revolutionized PDF software with its launch of the first true alternative to Adobe® Acrobat®, today announced the introduction of a new Software Assurance Program (SAP) and updated Volume Licensing Program (VLP), further emphasizing the company’s commitment to provide the highest quality customer service and support along with flexible licensing options for volume licensing purchases. While the VLP continues to make deployment at scale both simple and highly affordable, the SAP, which includes both Upgrade Assurance and Expert Support in one simple package, protects an organization’s investment through the provision of prioritized technical support, free major and minor software upgrades, and a host of other unique subscriber benefits.
"Our superior customer service and support represent key differentiators for Nitro when compared with other competitor offerings in this space," affirmed Sam Chandler, Nitro PDF CEO. "Many of our clients have had painful experiences with the sales and support teams of our better-known competitor, for example, and they’re not impressed. Hearing these stories only makes us more passionate about our pledge to ensure the customer always comes first and for us, that means consistently providing outstanding service and support," continued Chandler. "With Nitro, you can be assured of direct access to the most personable, helpful, and knowledgeable PDF experts in the field, all just a mere phone call away."
With Nitro’s updated SAP, customers can now complement and protect their Volume Licenses with unlimited technical support and free major and minor upgrades for a period of one year. Pricing for the program couldn’t be more straightforward - it’s simply calculated as a straight percentage of the original purchase amount. The SAP comprises both Expert Support AND Upgrade Assurance. While all licenses of Nitro PDF software come with 30 days of free support, beyond that period, the Expert Support Plan conveniently alleviates one-at-a-time, more costly support case purchases by providing unlimited, direct email access to the Nitro support team for a 12-month period. On the other hand, Upgrade Assurance ensures that customers receive all major and minor upgrades free of charge during a period of one year. Without Upgrade Assurance the normal cost of upgrades is approximately 40% of the product’s current retail price.
The Nitro PDF VLP provides substantial savings, the best sales and support service in the industry, and a low minimum initial purchase of only 11 licenses. Organizations realize significant savings over traditional purchases of multiple copies of 'shrink-wrap' packages through the program and the larger the initial commitment, the higher the discount! With the VLP, users simply purchase a given Nitro PDF Software product and are supplied with a volume license agreement authorizing the distribution of the software to the number of assigned licensed users. Once customers have joined the VLP, they can buy Nitro software at their VLP discount rate for a period of up to two years, regardless of the order quantity.
Nitro PDF Software is one of the world's leading PDF software vendors and the company behind Nitro PDF Professional, the first true alternative to Adobe® Acrobat®. Headquartered in Pleasanton, California, Nitro PDF Software has operations spanning North America, Europe, Asia, and Australia. Nitro PDF Software products are sold online, through corporate resellers and VARs, and at leading retailers internationally. Competitively priced, Nitro PDF Professional gives users full control over PDF documents, including commenting, form-filling and authoring, digital signatures, text editing, one-click creation from Microsoft® Office and more. Nitro PDF Software products have won multiple "Product of the Year" and "Top Buy" awards, and are used by millions of people worldwide including a significant number of Fortune 500 organizations. Nitro customers include American Airlines, General Motors, Hewlett Packard, IBM, the US Department of Defense, and Microsoft.
Miranda Burford - Marketing Analyst
Nitro PDF Software
miranda.burford@nitropdf.com
www.nitropdf.com
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